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Consumer Affairs New Connection
Large Business Customers
 
This procedure applies only for supply connections for Business purposes (Industrial, General Purpose and Hotel purpose) with electricity supply demand more than 42kVA.
 
The application is to be filled with necessary particulars along with a route map and a layout drawing for the investigation
 
up to 2 MVA
  the Commercial Engineer will forward an estimate to you
   
Over 2 MVA
 
DGM (Customer Services) will provide an estimate and your application has to be forwarded in advance as supplies over 2 MVA may require network upgrading.
 
 
The supplies up to and including 1000 kVA is given at low Voltage metered 415 V 3Phase. The CEB will install the consumer substation and undertake operation and maintenance of same.
 
In the case of supplies over 1000 kVA, the supply will be provided at high voltage (33kV or 11kV). The applicant is required to install his own substation and to undertake it’s operation & maintenance.
 
Things to be Prepared at Your Site
A masonry meter cubicle built to the CEB’s drawing at a location determined at the investigation with a proper approach road up to there at least 15 feet wide
 
Erection of Substation
After receiving the estimated cost, a detail estimate will be prepared by the Provincial Construction Branch to which the material and labor incured accounted.
 
This process needs about 2 months if the consumer works on schedule and at no objections
 
Any objection to the proposed scheme will be inquired by AGA and CEB is to work on the final decision taken 
at the inquiry.
 
Energizing the Supply
The consumer should fulfill the following in order to energize the supply
 
A security deposit as given in the estimate.
Signing a supply agreement
Submission of particulars of Company
Submission of completion & Inspection Certificate and single line diagram duly certified by a Chartered Electrical Engineer.
 
Upon the receipt of above, Commercial Engineer will raise an order card to the Area Engineer.

CONDITION OF SUPPLY

Electricity will be supplied in accordance with the provisions of the electricity Act. Electricity Board act. Regulations and

Orders being in force from time to time.
The following notes are intended to explain some of the conditions contained in the above mentioned Act. Regulations and
Orders but they are not exhaustive and are intended only for the guidance of consumers.
1.    Apparatus
The equipment within the consumer’s premises upto the point of supply i.e. line supports /cables/fuses/circuit
breakers/ metering equipment etc. remain the property of the board and on no account should they be moved or
handled by anyone other than the Board’s employees.
a)    The consumer shall not interfere or permit any person not being an officer of servant of the board to interfere in
      any way with the metering equipment.

b)     If the above items shall be lost, destroyed or damaged whether by fire or otherwise, the consumer shall inform    the 
      board and shall pay to the Board, the cost of repairing of replacing the same and otherwise make good the 
      damage except in instances where the damage is due to lighting, floods, or defective manufacture.

c)    If at any time a Meter fails to register correctly or the Board’s representative cannot gain access for recording the
     registration, the amount of  electricity consumed during the period concerned will be estimated by reference to
     previous or subsequent registrations or by other suitable means such as production, readings of meters that are  in 
     working order etc.


2.    Consumer’s Installations

     The Board is not responsible for the maintenance of any wire, cable or apparatus on the consumer’s side of the
     Board’s main fuse or meters.


3.    Service Lines and Posts:
     The Board will require the consumer to contribute towards the cost of any line or equipment required to provide 
     the supply. But these will remain the property of the Board and the Board reserves the right to use them for 
     supplying other consumers. The Board’s decision as to the position of the meter or the post and where their cable
     enter will be final. The consumer shall provide the facilities to the Board for the laying of service lines to the   
      premises and for the installation of the Board’s apparatus.

4.     Testing of Installation:
     The first inspection and test of an installation or any extension or alteration thereof is made without charge to the     
     consumer. If the results of any inspection or test are unsatisfactory, a further inspection and test will be 
     necessary for which a charge (to be paid in advance) will be made. The board may accept a certificate issued 
     by a Chartered Electrical Engineer who certifies that the installation satisfies the requirements.


      All installations shall be inspected and tested before the supply is connected. No supply will be connected until the 
      board has satisfied itself that the consumer’s installation is in good order and condition and not likely to interfere 
      with supplies to other consumers. The consumers should inform the Board of any proposed extension or
      alteration or his installation so that the board may make an inspection or test of the extension or alteration.


       Approval of an installation does not imply any warranty that the installation is suitable for the consumer’s
       purposes and the board accepts  no responsibility for any loss or damage caused by or arising out of any defect 
       in the consumer’s installation.     


5. Access to Consumer’s Premises:
   Authorised officers of the Board are entitled at all reasonable times to enter the premises for purposes connected    with
   the supply.

6. Deposit against Electricity Consumption:
    The Board will require the consumers to furnish a deposit to cover the cost of electricity supplied. The Board also 
    reserves the right to call for any additional deposits as and when deemed necessary by the board. If such deposit  is not
    given, the board may withhold or suspend the supply. Notwithstanding any such deposit, payments for supply are 
    due on demand.

7. Interference with supply to other consumers: 
    In the case of electrical energy being used or dealt with by any consumer in such a manner as unduly of 
    improperly to interfere with the efficient supply of energy to any other consumer, or if at any time the Board has
    reason to believe that a leakage exists in the premises of a consumer likely to effect injuriously the use of energy
    supplied to other consumers or of such an extent as to be a source of danger, the Board may forthwith disconnect
    the supply of energy to the premises in question and will not reconnect it until the cause of interference of 
    leakage has been removed, In any such case, if the installation is to be reconnected thereafter a fee for testing   
    and reconnecting will be payable in advance.

8. Temporary Interruption:   
  The Board may temporarily discontinue the supply for purposes of testing or for any other purpose whatsoever 
  connected with the proper working of the board’s Electricity Distribution System.
  
  The Board will take every means and precaution to ensure an efficient and continuous supply of energy to 
  consumers but the board will not be responsible for any interruptions  not shall be Board be held liable to the 
  consumer for any loss or damage occasioned directly or indirectly by the total or partial interruption of supply or 
   variation in the supply.

9. Use of Energy Supplied under one method of Charging:
The consumer shall not use the energy supplied to him under one method of charging for any other purpose for
which a higher method of charging is in force.

If a consumer alters his energy usage in such a way as to become liable for a higher tariff he will be required to
pay on the latter tariff from the date he becomes liable to pay such tariff as determined by the Board.

10. Payment of Account:

A bill of charges for energy supplied shall, when sent by post to the address of the consumer, be deemed to have
been received at that address on the day succeeding that on which it would have been received in the ordinary
course by post.

   Payment are due on presentation of accounts. If such accounts are not paid within seven days of rendering, the 
   Board may after giving seven days notice to consumer, disconnect such consumer without further notice, and 
   without prejudice to its right to recover all arrears. This right to disconnect consumer shall not be affected by 
   the board holding a deposit from the consumer as security against such consumer’s account.
  
  Complaints regarding accuracy of account must be made to the office of the Board within week from the date of 
  issue. If the accuracy of any Item in the amount is disputed, the consumer shall, within seven days from the date  
  on which the account was delivered, pay to the Board a sum on account, equal to the undisputed portion of the 
  account together with 75% of the amount of any such disputed item. The board shall repay, or the consumer 
  shall pay any sum found to be due from either of them in respect of any item which has been disputed forthwith after such
  sum has been determined.

11. Disconnection of supply:
    “The Board is entitled to disconnect the supply for non-payment in full on demand of the sum payable for the 
      supply, and also for breach of any of the conditions of supply to the premises herein mentioned, whether such 
      premises is occupied by the owner or any other consumer. All costs involved in the processing for disconnection
      and reconnection will be borne by the Consumer. 
  
      The Board may also disconnect the supply for non-payment of any instalment due to the People’s Bank by the 
      owner, co-owner who has obtained a loan from the People’s Bank for the purpose or meeting the cost of (a portion
      of the cost of) service connection to the premises, notwithstanding such premises is occupied by himself or by
      any other consumer. An intimation by the Bank to the Board of such non-payment shall be a sufficient reason
      for the Board to effect such disconnection. In such cases a reconnection shall be effected only on subsequent receipt of 
      notice, and provided the cost of re-connection is paid such consumer to the board.

12. Extension of Installation:  
      Should the consumer at any time after supply has been given wish to use lamp, fans or motor or any other
      equipment of higher rating or installation additional lamp or other power consuming apparatus either  
      temporarily, or permanently or in any way alter or extend the wiring on his premises, he should notify the 
      Board in writing giving such notice at least seven days before commencing the work on such extension or
      alteration of installation.
  
      Failure on the consumer’s part to give such notice of connection of extension or alteration renders the
      Installation liable to disconnection from the Board’s mains without further notice.   

      Any other other additional or higher rated equipment or any extension or alterations of the installation shall be 
      inspected and tested by the Board before being connected to the existing installation.  

13. Breach of Regulations:      
     It is an offence punishable by the imposition of a penalty for any consumer to use the electricity supplied to him
     improperly or without the consent of the Board to supply any other person with any part of the electricity 
     supplied to him by the Board.
 
    A person who willfully, negligently or accidentally damages any of the Board’s service lines or equipment
    will be liable for the damage and may also be subject to a penalty. In addition, the installation may be liable for
    disconnection.

14. Notice to terminate Supply : 
     When a consumer wishes to have the supply terminated he should give at least one week’s notice in writing.    
     Failure to do so will render the consumer liable for payments for electricity supplied up to the date of the
     disconnection of supply.

15. Revision of conditions, Tariffs and Charges: 
     The Board may from time to time, on giving notice to the consumer in writing or by public notice, amend 
     or vary any of the above conditions of supply or Tariff or Charges thereunder and such amendments or 
     variations shall take effect from the date specified in the said notice.

16. Power Factor:
      The power factor at which the supply is used should be kept as near unity as possible and should not be allowed to be lower
       than 0.9 motors above 3 H.P. or 2.2 K.W. and fluorescent fitting 4 ft. and above should be provided with
       individual power factor correction capacitors unless centralised automatic power factor correction for the 
       whole installation has been installed.

17. Balancing of Load.
      When 3 phase supplied are provided, the load should be balanced as nearly as practicable among the phases.

·         How can I Get an Electricity Connection

This procedure applies only for Domestic purpose and Religious purpose with electricity supply demand less than 42kVA. If your demand is more than 42kVA (60A, 415V, 3-phase), please contact the Commercial Engineer at the respective Provincial Deputy General Manager’s Office.

 

Pre-requisites

If the service lines are to be laid over a third party land, written permission of that land owner should be obtained. A form is issued alone with this application for this purpose. If there is more than one such land, separate forms from each third party land owners should be provide. Extra forms for this purpose is to be copied by the applicant. Each duly filled form for granting permission for laid over the service line should be signed in front of the GS of the division and it should be certified by the Divisional Secretariat. The applicant should bear the responsibility of laying service wires over a third party land. Producing illicit documents and/orincorrect information will cause to disconnection of the service and CEB will not responsible for any lossoccurs in such cases. Chargers for any deviation of service line laying route should be borne by the applicant.

 

 

You (Applicant) have to clear the way leaves along the route where the service line has be drawn. The cost for way leave clearing is not including in the estimate. The applicant should finish the way leave clearing before the CEB staff arrive to give the service connection.

 

 

Construction of building should have been completed and the internal wiring/electrical installation should have been completed according to the wiring regulations (IEE 16). All the plug points should connect to the earth properly through an earth pipe. The diameter and the length of the earth pipe should be at least 2 inch and 6 feet respectively.

 

 

If wiring for plug points exists, a trip switch should be installed properly.

 

 

Special attention should be drawn for the place of installing the electricity meter. This should be a place outside the building where the meter reader can access easily. The meter should be installed so that it is protected from direct sunlight and the rain for its durability.

 

 

It is required to attach four pieces of wood, to the wall where the meter is to installed, as shown in the figure 1, 5ft and 6 inches above the ground level for installation of the electricity meter.

 

 

An L-iron should be installed directly above to the place of meter. The height from ground level to the top of the L-iron should be at least 2.8m. It should be 3.7m for a main road. Refer figure 2 for details of installation of L-iron

 

 

 

IMAGE

 

 

The load wire should have an excess length of 1.5 feet at the place of the meter.

 

Required Documents (Certificates / letters)

The owner or the resident of the building should submit at least one of the following documents when applying for a new service connection.

 

 

 

A letter from GS of the division confirming the ownership/residence of the building and certified by the Divisional Secretary. Required form is issue by the CEB.

Title deed or the Lease agreement.

Any document related to prove the residence if a crown grant land/home.

 

 

A clear sketch of the road map to the place where the electricity supply connection is applied for, indicating any identified land marks should be provided.

 

 

Certificate of Conformity (CoC) issued from Local Govt institute

 

 

A Photocopy of the National Identity Card.

 

 

A copy of an electricity bill of a neighboring place to the building for which electricity is supply applied for should be attach to the application in order to avoid unnecessary delays in issuing your electricity bill

 

 

How to Make an Application

Hand over the duly filled application form along with the supportive documents to the closest Consumer Service Centre (CSC). A voucher is issued by the CSC for this purpose. Payments can be made at the Peoples Bank or POS counters at the CEB.

 

 

This application form issued by the CEB should be filled and signed by the applicant himself/herself.

 

 

Application Submission Time

Week days 09.00 - 15.00 hrs.

 

Cost for Obtaining Service

Once the relevant application is filled and submitted, an estimate will be given. After preparation of the estimate and approved the CSC will issue a voucher for payments. Payments can be made at the Peoples Bank or POS counters at the CEB. Any payments including Bill payments can be made easily at the counters opened at the respective Area Engineer’s Office.

 

You are required to sign an Agreement with CEB.

 

Time to Provide Service

Around two weeks.

 

Other Things to Note

The Electrical Superintendent of CEB will carry out necessary tests and the service connection is provided only after the approval granted for the electrical installation. If the electrical installation is not done according to the required manner the CEB staff or the contractor may not provide the service connection. In such case, you should inform the CEB again after proper completion of the installation.

 

 

If the electrical installation is to be re-tested due to not satisfactory installation or due to above reasons, an amount of Rs. 1,000/= for single phase connection and an amount of Rs. 1,500/= for three phase connection should be paid as re-testing fee.

 

 

If there is any risk identified, the approval for service connection is not granted. Service connection is not provided if the building has been constructed using any inflammable material. Therefore, the service connection is not provided if the roof of the building is finished with coconut leaves or similar material.

 

 

Please inform any problem related to providing the electricity service connection by CEB staff or the contractor to the Electrical Superintendent or to the Area Engineer as soon as possible. You can meet the Electrical Superintendent or the Area Engineer on Monday mornings and Wednesday mornings for any inquiry.

 

 

If you don’t receive the electricity bill within three months after obtaining the service connection, please inform to the Area Office in writing or be present with documents provided by CEB when providing the service connection.a

 

 

If you apply for a three phase supply for an industry, the possibility of providing service connection is examined. You should purchase any equipment only after informing the possibility of providing the service connection.

 

Small Business Customers
 
This procedure applies only for supply Connections for Business purposes (Industrial, General Purpose and Hotel Purpose) with electricity supply demand less than 42kVA.
 
Pre-requisites
If the service lines are to be laid over a third party land, written permission of that land owner should be obtained. A form is issued alone with this application for this purpose. If there is more than one such land, separate forms from each third party land owners should be provide. Extra forms for this purpose is to be copied by the applicant. Each duly filled form for granting permission for laid over the service line should be signed in front of the GS of the division and it should be certified by the Divisional Secretariat. The applicant should bear the responsibility of laying service wires over a third party land. Producing illicit documents and/orincorrect information will cause to disconnection of the service and CEB will not responsible for any lossoccurs in such cases. Chargers for any deviation of service line laying route should be borne by the applicant.
   
You (Applicant) have to clear the way leaves along the route where the service line has be drawn. The cost for way leave clearing is not including in the estimate. The applicant should finish the way leave clearing before the CEB staff arrive to give the service connection.
 
 
Construction of building should have been completed and the internal wiring/electrical installation should have been completed according to the wiring regulations (IEE 16). All the plug points should connect to the earth properly through an earth pipe. The diameter and the length of the earth pipe should be at least 2 inch and 6 feet respectively.
   
If wiring for plug points exists, a trip switch should be installed properly.
   
Special attention should be drawn for the place of installing the electricity meter. This should be a place outside the building where the meter reader can access easily. The meter should be installed so that it is protected from direct sunlight and the rain for its durability.
 
 
It is required to attach four pieces of wood, to the wall where the meter is to installed, as shown in the figure 1, 5ft and 6 inches above the ground level for installation of the electricity meter.
 
 
An L-iron should be installed directly above to the place of meter. The height from ground level to the top of the L-iron should be at least 2.8m. It should be 3.7m for a main road. Refer figure 2 for details of installation of L-iron
   
   
The load wire should have an excess length of 1.5 feet at the place of the meter.
 
Required Documents (Certificates / Letters)
The owner or the resident of the building should submit at least one of the following documents when applying for a new service connection.
   
 
A letter from GS of the division confirming the ownership/residence of the building and certified by the Divisional Secretary. Required form is issue by the CEB.
Title deed or the Lease agreement.
Any document related to prove the residence if a crown grant land/home.
   
A clear sketch of the road map to the place where the electricity supply connection is applied for, indicating any identified land marks should be provided.
   
Certificate of Conformity (CoC) issued from Local Govt institute
   
A Photocopy of the National Identity Card.
   
A copy of an electricity bill of a neighboring place to the building for which electricity is supply applied for should be attach to the application in order to avoid unnecessary delays in issuing your electricity bill
 
 
How to Make an Application
Hand over the duly filled application form along with the supportive documents to the closest Consumer Service Centre (CSC). A voucher is issued by the CSC for this purpose. Payments can be made at the Peoples Bank or POS counters at the CEB.
 
 
This application form issued by the CEB should be filled and signed by the applicant himself/herself.
 
 
 
Application Submission Time
Week days 09.00 - 15.00 hrs.
 
Cost for Obtaining Service
Once the relevant application is filled and submitted, an estimate will be given. After preparation of the estimate and approved the CSC will issue a voucher for payments. Payments can be made at the Peoples Bank or POS counters at the CEB. Any payments including Bill payments can be made easily at the counters opened at the respective Area Engineer’s Office.
 
You are required to sign an Agreement with CEB.
 
Time to Provide Service
Around two weeks.
 
Other Things to Note
The Electrical Superintendent of CEB will carry out necessary tests and the service connection is provided only after the approval granted for the electrical installation. If the electrical installation is not done according to the required manner the CEB staff or the contractor may not provide the service connection. In such case, you should inform the CEB again after proper completion of the installation.
 
 
If the electrical installation is to be re-tested due to not satisfactory installation or due to above reasons, an amount of Rs. 1,000/= for single phase connection and an amount of Rs. 1,500/= for three phase connection should be paid as re-testing fee.
 
 
If there is any risk identified, the approval for service connection is not granted. Service connection is not provided if the building has been constructed using any inflammable material. Therefore, the service connection is not provided if the roof of the building is finished with coconut leaves or similar material.
 
 
Please inform any problem related to providing the electricity service connection by CEB staff or the contractor to the Electrical Superintendent or to the Area Engineer as soon as possible. You can meet the Electrical Superintendent or the Area Engineer on Monday mornings and Wednesday mornings for any inquiry.
 
 
If you don’t receive the electricity bill within three months after obtaining the service connection, please inform to the Area Office in writing or be present with documents provided by CEB when providing the service connection.a
 
 
If you apply for a three phase supply for an industry, the possibility of providing service connection is examined. You should purchase any equipment only after informing the possibility of providing the service connection.
Small Business Customers
 
This procedure applies only for supply Connections for Business purposes (Industrial, General Purpose and Hotel Purpose) with electricity supply demand less than 42kVA.
 
Pre-requisites
If the service lines are to be laid over a third party land, written permission of that land owner should be obtained. A form is issued alone with this application for this purpose. If there is more than one such land, separate forms from each third party land owners should be provide. Extra forms for this purpose is to be copied by the applicant. Each duly filled form for granting permission for laid over the service line should be signed in front of the GS of the division and it should be certified by the Divisional Secretariat. The applicant should bear the responsibility of laying service wires over a third party land. Producing illicit documents and/orincorrect information will cause to disconnection of the service and CEB will not responsible for any lossoccurs in such cases. Chargers for any deviation of service line laying route should be borne by the applicant.
   
You (Applicant) have to clear the way leaves along the route where the service line has be drawn. The cost for way leave clearing is not including in the estimate. The applicant should finish the way leave clearing before the CEB staff arrive to give the service connection.
 
 
Construction of building should have been completed and the internal wiring/electrical installation should have been completed according to the wiring regulations (IEE 16). All the plug points should connect to the earth properly through an earth pipe. The diameter and the length of the earth pipe should be at least 2 inch and 6 feet respectively.
   
If wiring for plug points exists, a trip switch should be installed properly.
   
Special attention should be drawn for the place of installing the electricity meter. This should be a place outside the building where the meter reader can access easily. The meter should be installed so that it is protected from direct sunlight and the rain for its durability.
 
 
It is required to attach four pieces of wood, to the wall where the meter is to installed, as shown in the figure 1, 5ft and 6 inches above the ground level for installation of the electricity meter.
 
 
An L-iron should be installed directly above to the place of meter. The height from ground level to the top of the L-iron should be at least 2.8m. It should be 3.7m for a main road. Refer figure 2 for details of installation of L-iron
   
   
The load wire should have an excess length of 1.5 feet at the place of the meter.
 
Required Documents (Certificates / Letters)
The owner or the resident of the building should submit at least one of the following documents when applying for a new service connection.
   
 
A letter from GS of the division confirming the ownership/residence of the building and certified by the Divisional Secretary. Required form is issue by the CEB.
Title deed or the Lease agreement.
Any document related to prove the residence if a crown grant land/home.
   
A clear sketch of the road map to the place where the electricity supply connection is applied for, indicating any identified land marks should be provided.
   
Certificate of Conformity (CoC) issued from Local Govt institute
   
A Photocopy of the National Identity Card.
   
A copy of an electricity bill of a neighboring place to the building for which electricity is supply applied for should be attach to the application in order to avoid unnecessary delays in issuing your electricity bill
 
 
How to Make an Application
Hand over the duly filled application form along with the supportive documents to the closest Consumer Service Centre (CSC). A voucher is issued by the CSC for this purpose. Payments can be made at the Peoples Bank or POS counters at the CEB.
 
 
This application form issued by the CEB should be filled and signed by the applicant himself/herself.
 
 
 
Application Submission Time
Week days 09.00 - 15.00 hrs.
 
Cost for Obtaining Service
Once the relevant application is filled and submitted, an estimate will be given. After preparation of the estimate and approved the CSC will issue a voucher for payments. Payments can be made at the Peoples Bank or POS counters at the CEB. Any payments including Bill payments can be made easily at the counters opened at the respective Area Engineer’s Office.
 
You are required to sign an Agreement with CEB.
 
Time to Provide Service
Around two weeks.
 
Other Things to Note
The Electrical Superintendent of CEB will carry out necessary tests and the service connection is provided only after the approval granted for the electrical installation. If the electrical installation is not done according to the required manner the CEB staff or the contractor may not provide the service connection. In such case, you should inform the CEB again after proper completion of the installation.
 
 
If the electrical installation is to be re-tested due to not satisfactory installation or due to above reasons, an amount of Rs. 1,000/= for single phase connection and an amount of Rs. 1,500/= for three phase connection should be paid as re-testing fee.
 
 
If there is any risk identified, the approval for service connection is not granted. Service connection is not provided if the building has been constructed using any inflammable material. Therefore, the service connection is not provided if the roof of the building is finished with coconut leaves or similar material.
 
 
Please inform any problem related to providing the electricity service connection by CEB staff or the contractor to the Electrical Superintendent or to the Area Engineer as soon as possible. You can meet the Electrical Superintendent or the Area Engineer on Monday mornings and Wednesday mornings for any inquiry.
 
 
If you don’t receive the electricity bill within three months after obtaining the service connection, please inform to the Area Office in writing or be present with documents provided by CEB when providing the service connection.a
 
 
If you apply for a three phase supply for an industry, the possibility of providing service connection is examined. You should purchase any equipment only after informing the possibility of providing the service connection.
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