|Large Business Customers
|This procedure applies only for supply connections for Business purposes (Industrial, General Purpose and Hotel purpose) with electricity supply demand more than 42kVA.
|The application is to be filled with necessary particulars along with a route map and a layout drawing for the investigation
||up to 2 MVA
||the Commercial Engineer will forward an estimate to you
Over 2 MVA
DGM (Customer Services) will provide an estimate and your application has to be forwarded in advance as supplies over 2 MVA may require network upgrading.
|The supplies up to and including 1000 kVA is given at low Voltage metered 415 V 3Phase. The CEB will install the consumer substation and undertake operation and maintenance of same.
|In the case of supplies over 1000 kVA, the supply will be provided at high voltage (33kV or 11kV). The applicant is required to install his own substation and to undertake it’s operation & maintenance.
|Things to be Prepared at Your Site
|A masonry meter cubicle built to the CEB’s drawing at a location determined at the investigation with a proper approach road up to there at least 15 feet wide
|Erection of Substation
|After receiving the estimated cost, a detail estimate will be prepared by the Provincial Construction Branch to which the material and labor incured accounted.
|This process needs about 2 months if the consumer works on schedule and at no objections
|Any objection to the proposed scheme will be inquired by AGA and CEB is to work on the final decision taken
at the inquiry.
|Energizing the Supply
|The consumer should fulfill the following in order to energize the supply
||A security deposit as given in the estimate.
||Signing a supply agreement
||Submission of particulars of Company
Submission of completion & Inspection Certificate and single line diagram duly certified by a Chartered Electrical Engineer.
|Upon the receipt of above, Commercial Engineer will raise an order card to the Area Engineer.
CONDITION OF SUPPLY
Electricity will be supplied in accordance with the provisions of the electricity Act. Electricity Board act. Regulations and
Orders being in force from time to time.
The following notes are intended to explain some of the conditions contained in the above mentioned Act. Regulations and
Orders but they are not exhaustive and are intended only for the guidance of consumers.
The equipment within the consumer’s premises upto the point of supply i.e. line supports /cables/fuses/circuit
breakers/ metering equipment etc. remain the property of the board and on no account should they be moved or
handled by anyone other than the Board’s employees.
a) The consumer shall not interfere or permit any person not being an officer of servant of the board to interfere in
any way with the metering equipment.
b) If the above items shall be lost, destroyed or damaged whether by fire or otherwise, the consumer shall inform the
board and shall pay to the Board, the cost of repairing of replacing the same and otherwise make good the
damage except in instances where the damage is due to lighting, floods, or defective manufacture.
c) If at any time a Meter fails to register correctly or the Board’s representative cannot gain access for recording the
registration, the amount of electricity consumed during the period concerned will be estimated by reference to
previous or subsequent registrations or by other suitable means such as production, readings of meters that are in
working order etc.
2. Consumer’s Installations
The Board is not responsible for the maintenance of any wire, cable or apparatus on the consumer’s side of the
Board’s main fuse or meters.
3. Service Lines and Posts:
The Board will require the consumer to contribute towards the cost of any line or equipment required to provide
the supply. But these will remain the property of the Board and the Board reserves the right to use them for
supplying other consumers. The Board’s decision as to the position of the meter or the post and where their cable
enter will be final. The consumer shall provide the facilities to the Board for the laying of service lines to the
premises and for the installation of the Board’s apparatus.
4. Testing of Installation:
The first inspection and test of an installation or any extension or alteration thereof is made without charge to the
consumer. If the results of any inspection or test are unsatisfactory, a further inspection and test will be
necessary for which a charge (to be paid in advance) will be made. The board may accept a certificate issued
by a Chartered Electrical Engineer who certifies that the installation satisfies the requirements.
All installations shall be inspected and tested before the supply is connected. No supply will be connected until the
board has satisfied itself that the consumer’s installation is in good order and condition and not likely to interfere
with supplies to other consumers. The consumers should inform the Board of any proposed extension or
alteration or his installation so that the board may make an inspection or test of the extension or alteration.
Approval of an installation does not imply any warranty that the installation is suitable for the consumer’s
purposes and the board accepts no responsibility for any loss or damage caused by or arising out of any defect
in the consumer’s installation.
5. Access to Consumer’s Premises:
Authorised officers of the Board are entitled at all reasonable times to enter the premises for purposes connected with
6. Deposit against Electricity Consumption:
The Board will require the consumers to furnish a deposit to cover the cost of electricity supplied. The Board also
reserves the right to call for any additional deposits as and when deemed necessary by the board. If such deposit is not
given, the board may withhold or suspend the supply. Notwithstanding any such deposit, payments for supply are
due on demand.
7. Interference with supply to other consumers:
In the case of electrical energy being used or dealt with by any consumer in such a manner as unduly of
improperly to interfere with the efficient supply of energy to any other consumer, or if at any time the Board has
reason to believe that a leakage exists in the premises of a consumer likely to effect injuriously the use of energy
supplied to other consumers or of such an extent as to be a source of danger, the Board may forthwith disconnect
the supply of energy to the premises in question and will not reconnect it until the cause of interference of
leakage has been removed, In any such case, if the installation is to be reconnected thereafter a fee for testing
and reconnecting will be payable in advance.
8. Temporary Interruption:
The Board may temporarily discontinue the supply for purposes of testing or for any other purpose whatsoever
connected with the proper working of the board’s Electricity Distribution System.
The Board will take every means and precaution to ensure an efficient and continuous supply of energy to
consumers but the board will not be responsible for any interruptions not shall be Board be held liable to the
consumer for any loss or damage occasioned directly or indirectly by the total or partial interruption of supply or
variation in the supply.
9. Use of Energy Supplied under one method of Charging:
The consumer shall not use the energy supplied to him under one method of charging for any other purpose for
which a higher method of charging is in force.
If a consumer alters his energy usage in such a way as to become liable for a higher tariff he will be required to
pay on the latter tariff from the date he becomes liable to pay such tariff as determined by the Board.
10. Payment of Account:
A bill of charges for energy supplied shall, when sent by post to the address of the consumer, be deemed to have
been received at that address on the day succeeding that on which it would have been received in the ordinary
course by post.
Payment are due on presentation of accounts. If such accounts are not paid within seven days of rendering, the
Board may after giving seven days notice to consumer, disconnect such consumer without further notice, and
without prejudice to its right to recover all arrears. This right to disconnect consumer shall not be affected by
the board holding a deposit from the consumer as security against such consumer’s account.
Complaints regarding accuracy of account must be made to the office of the Board within week from the date of
issue. If the accuracy of any Item in the amount is disputed, the consumer shall, within seven days from the date
on which the account was delivered, pay to the Board a sum on account, equal to the undisputed portion of the
account together with 75% of the amount of any such disputed item. The board shall repay, or the consumer
shall pay any sum found to be due from either of them in respect of any item which has been disputed forthwith after such
sum has been determined.
11. Disconnection of supply:
“The Board is entitled to disconnect the supply for non-payment in full on demand of the sum payable for the
supply, and also for breach of any of the conditions of supply to the premises herein mentioned, whether such
premises is occupied by the owner or any other consumer. All costs involved in the processing for disconnection
and reconnection will be borne by the Consumer.
The Board may also disconnect the supply for non-payment of any instalment due to the People’s Bank by the
owner, co-owner who has obtained a loan from the People’s Bank for the purpose or meeting the cost of (a portion
of the cost of) service connection to the premises, notwithstanding such premises is occupied by himself or by
any other consumer. An intimation by the Bank to the Board of such non-payment shall be a sufficient reason
for the Board to effect such disconnection. In such cases a reconnection shall be effected only on subsequent receipt of
notice, and provided the cost of re-connection is paid such consumer to the board.
12. Extension of Installation:
Should the consumer at any time after supply has been given wish to use lamp, fans or motor or any other
equipment of higher rating or installation additional lamp or other power consuming apparatus either
temporarily, or permanently or in any way alter or extend the wiring on his premises, he should notify the
Board in writing giving such notice at least seven days before commencing the work on such extension or
alteration of installation.
Failure on the consumer’s part to give such notice of connection of extension or alteration renders the
Installation liable to disconnection from the Board’s mains without further notice.
Any other other additional or higher rated equipment or any extension or alterations of the installation shall be
inspected and tested by the Board before being connected to the existing installation.
13. Breach of Regulations:
It is an offence punishable by the imposition of a penalty for any consumer to use the electricity supplied to him
improperly or without the consent of the Board to supply any other person with any part of the electricity
supplied to him by the Board.
A person who willfully, negligently or accidentally damages any of the Board’s service lines or equipment
will be liable for the damage and may also be subject to a penalty. In addition, the installation may be liable for
14. Notice to terminate Supply :
When a consumer wishes to have the supply terminated he should give at least one week’s notice in writing.
Failure to do so will render the consumer liable for payments for electricity supplied up to the date of the
disconnection of supply.
15. Revision of conditions, Tariffs and Charges:
The Board may from time to time, on giving notice to the consumer in writing or by public notice, amend
or vary any of the above conditions of supply or Tariff or Charges thereunder and such amendments or
variations shall take effect from the date specified in the said notice.
16. Power Factor:
The power factor at which the supply is used should be kept as near unity as possible and should not be allowed to be lower
than 0.9 motors above 3 H.P. or 2.2 K.W. and fluorescent fitting 4 ft. and above should be provided with
individual power factor correction capacitors unless centralised automatic power factor correction for the
whole installation has been installed.
17. Balancing of Load.
When 3 phase supplied are provided, the load should be balanced as nearly as practicable among the phases.